Policies & Guidelines
Participant Health History
As the Parent/Guardian
Children ages 17 & under are not allowed to be left alone in any facility where classes are being held. It’s extremely crucial that you are always present. Instructors/coaches are professionals who have been teaching for years; therefore, distracting instructors/coaches during a class is unacceptable. It is imperative that you do not compare your child’s ability to progress to that of any other child participating in his/her class. The participant should be focused and fully prepared to learn. Children learn at their own pace and criticizing them in any aspect would be severely demoralizing towards their confidence and development. If you have any questions or concerns, please present them either before or after class, time permitting.
Facility Rules
It is important that we respect all facility rules when in attendance to ensure the safety of our children and ourselves. Please be sure to take note of each facility’s specific rules and share them with your children and whoever accompanies them to their lessons. Shoes aren’t allowed on any pool deck. All participants must change in designated locker rooms; deck changing is not permitted under any circumstances.
Makeup Policies
All enrollments include 1 makeup lesson per month. Makeup tokens are only issued when an absence request is submitted at least 24 hours prior to the missed class on the Splash Fit App or Customer Portal. Be mindful of the following:
-Tokens can’t be exchanged for credit or refunds.
-Tokens can only be redeemed with an ACTIVE current membership.
-Tokens are valid within 1 year from the time you receive them.
-Can’t be shared with member’s who are not enrolled.
Because of our strict student to teacher ratio, missed classes will not result in additional make-up classes, prorated tuition or refunds. There are no refunds for classes missed.
You are paying tuition for your child’s spot in their weekly class. Please reserve these instances for true emergencies. Please honor the spirit of this privilege and use it only for serious illness or conflicts. We do not provide make-ups for missed make up lessons.
You are responsible for payment for your student’s classes whether or not your student attends class until the time you notify Splash Fit Swim Club by either dropping your enrollments through the portal or submitting a cancellation request. Please do not rely on your student to verbally let us know that he/she will no longer be attending classes. If a student stops coming to class without notification then that student’s account will be charged for the additional 30 days.
Our team philosophy is that our students should attend every class or practice. Although this may not be realistic with children, it is the best practice to reach the best learning experience.
Please note that all students, including privates, are only eligible for group make-ups.