Policies & Guidelines
Participant Health History
As the Parent/Guardian
Children ages 17 & under are not allowed to be left alone in any facility where classes are being held. It’s extremely crucial that you are always present. Instructors/coaches are professionals who have been teaching for years; therefore, distracting instructors/coaches during a class is unacceptable. It is imperative that you do not compare your child’s ability to progress to that of any other child participating in his/her class. The participant should be focused and fully prepared to learn. Children learn at their own pace and criticizing them in any aspect would be severely demoralizing towards their confidence and development. If you have any questions or concerns, please present them either before or after class, time permitting.
Facility Rules
It is important that we respect all facility rules when in attendance to ensure the safety of our children and ourselves. Please be sure to take note of each facility’s specific rules and share them with your children and whoever accompanies them to their lessons. Shoes aren’t allowed on any pool deck. All participants must change in designated locker rooms; deck changing is not permitted under any circumstances.
Makeup Policies
Make-Up Tokens are only issued once an absence request is submitted. Each request must be submitted at least 24 hours before the class through the Splash Fit App or Customer Portal
Important Details:
- Tokens can’t be exchanged for refunds.
- Valid only with an active membership and expire after (1) year.
- Missed classes do not qualify for extra make-ups, prorated tuition, or refunds.
- Make-ups are for true emergencies only and not offered for missed make-ups.
You are paying tuition for your child’s spot in their weekly class. We do not provide make-ups for missed make up lessons.
All students, including privates, are eligible for group makeups only.
Consistent attendance ensures the best learning experience!